Are you familiar with the concept of order Fulfilment? In case you are, then you don’t need reminding of the sheer amount of perks that are to be had by partnering with an order outsourcing company. However, their practices are far from rudimentary and a lot has to go into making a successful eCommerce business. Therefore, here are the 4 crucial components of an order Fulfilment process:
1. eCommerce Store & Fulfilment Center Integration:
It goes without saying that your International Fulfilment Center should fully integrate with your online eCommerce shop so as to make the buying and selling process completely seamless. Similarly, a well-renowned third-party logistics company should be compatible with all the platforms on which you sell your products. An experienced staff of IT professionals is highly necessary here, who shall track all the orders and maintain a proper record of all the intricate details. Hence why you must look for a Fulfilment Center with non-existent downtime.
2. Inventory Management:
As soon as all the merchandise is brought to your warehousing facility, it’s important that every individual item is logged into the inventory, followed by cataloging, and finally placed precisely onto the shelves for easier tracking and packaging for later. This is something that many generic eCommerce stores fail at. Similarly “inventory shrinkage” is a significant challenge that many businesses face, and the term is just a fancy way of denoting “loss, damage, or theft” of a particular product, which of course has a direct bearing on your final profit numbers.
3. Order Fulfilment; Picking Packaging & Shipping:
At the point when you receive an order, your 3PL distribution center will pick the right things to place on the shelves. A labor team will then pack them in the ideal box. Your Fulfilment supplier will ship them to the end-user (shopper). This is the pick, pack, and ship practice that determines the level of customer satisfaction for any business.
With integrally-located eCommerce Fulfilment stockrooms, transportation of goods to your shoppers is usually fast. It's significant that the 3PL supplier turns your orders around rapidly, as well. Any other way, you will lose the advantage of that more limited delivery time. Exactness is indispensable. Missteps in picking and pressing requests can cost you more customers, as they won’t be likely coming back.
4. Return/Refund Processing:
Refunding or replacing a product can be irritating, and a hassle at times, but it is an unavoidable part of owning a business. The manner in which you replace or refund will have a huge impact on your customer feedback and this is the major responsibility of a Fulfilment expert. The more quickly the refunding process is initiated, the more content the customer will be, and also, the returned item can be quickly put back onto the shelves to be sold later.
