The COVID-19 pandemic has drastically transformed the way societies live and operate. The retail industry has been at the forefront of this change, with shopping becoming increasingly internet-driven.
Retailers, both essential and nonessential, have had to alter processes, with most of them facing supply chain and inventory challenges throughout the pandemic. While offline retail has been hit hard, online retail continues to boom and flourish.
Such changes have pushed retailers to recognize the importance of technology moving forward. Indeed, technology has revolutionized the way customers shop and organizations run stores, enhance customer experiences, and manage back-office operations. Research by Gartner predicts, “by 2021, 77% of retailers will survey plans to have Artificial Intelligence (AI) in place.”
