Remote assistant is one of the most preferred modes of issue resolution for customers because more often than not customers are not able to communicate the exact source of the issue which they are facing in Quicken. Therefore, it becomes extremely challenging for the technical support team to understand the symptoms and get to the core of the issue. Moreover, the fact that a majority of the issue lies in the system that the users use to access Quicken make things even more challenging. Therefore, in all such cases, the remote assistant support helps technical experts to take a remote connection to the system of the user, and then solve the issue from thereon.
