A Chatbot is an interactive application that employs artificial intelligence (AI) and a set of rules to communicate with humans via text. It is a piece of software that facilitates communication between a person and artificial intelligence. Customers can communicate with chatbots via text or audio. The discourse is carried out using pre-calculated sentences in the form of texts. Patients use these chatbots to assess symptoms, identify clinics, and make appointments. They are either cloud-based or on-premise systems.
Furthermore, healthcare payers use healthcare Chatbot to create a connection between the company and potential customers. Healthcare chatbots are computer programmes that answer patients' questions. This programme employs cutting-edge technology to assist in the resolution of minor issues highlighted by patients.This notion has saved the clinical staff a significant amount of time, allowing them to focus more intently on their jobs. The automation of several operations using upgraded technology has resulted in an increase in demand for such digital assistants in the healthcare profession.
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