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NEW QUESTION 22
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure
- A. 3 and 4
- B. 1 and 4
- C. 2 and 3
- D. 1 and 2
Answer: C
NEW QUESTION 23
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?
- A. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
- B. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers
- C. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
- D. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
Answer: B
NEW QUESTION 24
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
Answer: D
NEW QUESTION 25
Which BEST describes the primary role of a governing body?
- A. To establish and regularly review the goals cascade throughout the organization
- B. To develop and regularly review IT measures and metrics
- C. To annually review and approval of IT projects to maximize business value
- D. To establish and regularly review the effectiveness of risk management and internal controls
Answer: D
NEW QUESTION 26
Which is a purpose of the customer journey?
- A. To maximize the co-creation of value from both an outcome and experience perspective
- B. To understand the service consumer resources required to deliver the service
- C. To maximize the number of contacts with the customer in order to enhance the service
- D. To understand the interactions between the user and the service provider
Answer: D
NEW QUESTION 27
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