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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 20
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )
- A. agreement of key stakeholders
- B. completion of customer training
- C. review of product roadmap
- D. confirmation of customer business outcomes
- E. scheduling of Quarterly Success Review
Answer: A,B
NEW QUESTION 21
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A. Evaluate the architecture value cards.
- B. Examine the recent QBR results.
- C. Research the list of accelerators.
- D. Analyze the adoption report.
- E. Review the account health score.
Answer: B,D
NEW QUESTION 22
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 23
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