Ever-rising business requirements has grown exponentially in India and globally. From the size of an organization to the type of business one is operating anywhere in the world, one needs a business methodology and know-how as to capture the bigger share in the market while moving ahead in competition.
In response, BPOs have a wider scope in the realm of outsourcing industry, in India that offers an opportunity to focus on the core activities. The diverse activities are segregated under different sections which enables the process of outsourcing more quickly. BPO support wide array of support & services to organizations. The key organizations are E-commerce, automotive, banking, sales& marketing, healthcare, business and retail services. Outsource e-commerce customer service to ICCS…. Call now!
Moreover, BPOs are the fastest emerging part of Information technology-enabled services in India. Other subsets of outsourcing companies are KPO, LPO, RPO offering different set of services to organizations. Learn briefly about them below:
Information technology-enabled services (ITES)
ITES is a type of BPO that handles IT solutions over the internet. ITES usually handles these types of IT services:
1. Technical Support
2. Service Desk Analyst
3. Production Support
Knowledge process outsourcing (KPO)
KPO units offer process expertise and business expertise. They are different from BPOs as they focus on some non-core functionalities of business. The key features of KPOs would be spanning low-level business decisions.
Research process outsourcing (RPO)
A subset of KPO, RPO specializes in research and analysis functions. RPO companies perform research and analysis work that supports business, investment, biotech, and marketing firms.
In this article, we will review the services offered under BPOs in India.
Customer interaction services
As your business grows, it is evident to deal with multiple customers. Encompassing the services under the BPO industry spans, chat & email, handling queries, automated responses, order processing and verification, technical support, maintaining reports, customer feedback, 24*7 customer support. You may outsource chat support to ICCS – one of the leading BPO service provider in Delhi.
Technical operations
IT and software operations include the services like installing services, technical support with the support of helpdesk, application processing.
Back-office Services
This includes data entry, data management, invoicing services, purchase order processing, transaction processing, billing services, accounting entries, OCR services, database management, e-commerce and retail services, documentation services.
Finance and accounting services
Finance &accounting is an another popular BPO service. These functions include billing services, payroll processing, bills payables & receivables, invoice management, document auditing and management.
Recruitment Process Outsourcing Services
From short listing resumes to placing interviews to hiring and training induction programmes, mainly consisting workforce training, allowances and benefits, employees learning and development, conducting events online.
Marketing Management
Another popular service that can be outsourced is marketing services. Top BPO companies in India will help you to streamline marketing strategies; generating more sales. The services include finding and targeting audience, research analysis, data collection, perform market surveys at large scale.
Conclusion
ICCS with latest technology and best practices ensure the maximization of business scale. Years of domain experience in BPM and BPO, the company implements practical and holistic strategies in services offered in various verticals. Learn more about the company’s professional and trusted leadership at their website.
