Failure to prioritize employee experience while modernizing legacy IT infrastructure may lead to decreased adoption of new tools. Explore the modern IT technologies that ensure a seamless Digital Employee Experience (DEX).
IT Teams sometimes envision modernization projects by starting with the technology in mind. But in today’s world, where employees and partners are more mobile, remote, and independent, it’s essential to roll out modernization programs by prioritizing the end-user experience.
Often, businesses focus only on innovating new products and digital services for their customers. However, no organization can create valuable customer experiences if their employees still work with legacy systems and outdated technology. Legacy systems lead to a poor end-user experience, longer time-to-market, and higher operations costs. Moreover, an organization has minimal scope to become resilient when burdened with inflexible systems that cannot scale up.
