Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it was awarded two Gold Stevie® and one Bronze Stevie® in the 14th annual Stevie® Awards for Sales & Customer Service at the ceremony on Friday, February 28 in Las Vegas martech news.
Sitel Group’s learning and talent services expert group, Learning Tribes, was awarded two Gold Stevie® awards for two categories: Customer Service Training Product of the Year for What’s in your wallet? | The power video training and Customer Service Training Team of the Year – External – All Other Industries for The Academia | Turning MyAcademy into a Learning Experience University. Sitel Group was awarded a Bronze Stevie® award in Contact Center or Customer Service Outsourcing Provider of the Year for its submission of How Sitel is MAX-ing Out the Associate Experience martech.
“We are so proud of what our group achieved this year at the Stevie Awards,” said Martin Wilkinson-Brown, Chief Marketing Officer, and Philippe Riveron, CEO, Learning Tribes, at Sitel Group. “Bringing home three trophies – two gold and one bronze – for the work we’ve done for our employees and our clients validates the impact we are making. We know the employee experience is the customer experience, and providing top-notch training programs and programs such as Sitel MAX brings this mission to life.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
