With the economy struggling hard to suppress the repercussions of the pandemic, complete normalcy is still far away. The Business is not just finding it difficult to resurge on the top slots; managing the team efficiently is quite a challenge. Maximum of the nations are still quite determined about the remote work to curb the spread of the virus. In such a scenario, a Business Process Outsourcing Company can be the real partner to guide you through the tough times.
The Philippines is an outsourcing destination for most American companies. It would not be wrong to say that the country has grown in the past decades and has aggravated and accelerated its working models to suit almost every industry across the globe. Besides having the accent grip, the Business Process Outsourcing Company in Philippines also aims at providing excellence within your budget. The trained team is the most exceptional workforce that any business had ever aspired for!
The call centers are the buzzword today as they have defied the crisis in the most advanced manner as no one would have ever expected. The centers chose to run on a remote mode, thereby offering impeccable service to the organizations. The 24 hours live phone answering services kept the customer service the most satisfactory endeavor in the pandemic, which not just reduced the anxiety and anger among the panic-stricken world, but it also helped the companies to fight back the tough times.
Work at home solution comes with very secure access control system and flexible business model to give you the flexibility of staffing. With the team of highly-skilled, multilingual agents operating via work-at-home model, a Philippines call center ensures improved customer satisfaction, greater ROI and seamless business operations.
Below mentioned is the list of key features of a work-at-home call center solution:
· Agent Pre-qualification
· Access to remote applications, global pool of resources
· Training and operational method to cater remote work
· Data information security
· High-tech Infrastructure solution ascertaining same level of access and monitoring for home-based and on-site agents
Being compliant to PCI DSS, the Business Process Outsourcing Company in Philippines understands the importance of data security and confidentiality for remote operation. Encrypted connections are used for safeguarding data in transit. Access to application or system is granted only via unique password and log in credentials, corporate network or VPN.
Some of the remote work services provided by contact center from Philippines are:
Customer Support
Most duties of customer service agent can be done via remote solutions. Your customers will be supported on multichannel platforms like voice, email, chats and social media. Being first point of contact for customers, the agents make sure they handle customer queries efficiently by providing relevant information about products or services, and resolving complaints. According to experts, at-home agents from the Business Process Outsourcing Company create better customer experience, resulting in boosting customer loyalty. Customer loyalty can be translated to more revenue.
Back Office
Do not let your back office operations slow down due to employee unavailability. From record maintenance, data extraction, payroll and accounting to IT support, you can outsource your back office tasks to a call center in the state of Philippines.
Sales Support
Sales support functions that include Lead generation, Customer services, Product training, Campaign management and active market communications are all handled by contact center agents in Philippines.
Virtual Assistance for Helpdesk
Through virtual help desks, call center IT representatives access systems at the other end through support sessions to diagnose, troubleshoot and fix computer problems quickly.
Besides Philippines, Montreal Call center also stood out in offering affordable yet rewarding solutions to the companies.
