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NEW QUESTION 34
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America,
Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its
centers worldwide.
Which approach should a consultant recommend in this scenario?
- A. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and
reporting. - B. Assign teams in each major contact center to design a solution unique to its needs and have an analyst
build a combined report. - C. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and
tandardization. - D. Assign a global team of experienced agents and leaders to create a common design template and report
structure.
Answer: D
NEW QUESTION 35
What are two capabilities of Data.com?
Answer:
Explanation:
1. You can save search criteria for later use
2. You can export contact and company records
NEW QUESTION 36
CORRECT TEXT
Does a deactivated user count against yourorganization'savailableuser licenses?
Answer:
Explanation:
No
. A deactivated user doesn't count against your organization's available user licenses.
NEW QUESTION 37
A consultant is implementing a new Sales Cloud instance for Cloud Kicks that has a public sharing model for accounts. Different sales representatives own local accounts that create a multi-level Account hierarchy. Cloud Kicks needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation will meet this viewing requirement?
- A. Configure Apex to update a custom field on the parent account with the total value of won opportunities from the child accounts
- B. Create a workflow rule to update the custom field on the parent account displaying the total value of won opportunities from the child account
- C. Create a Roll-up Summary field on the parent account displaying the total value of won opportunity from the child accounts
- D. Configure a link on the account that will open a list view showing the total value of open opportunities for all accounts in the hierarchy
Answer: A
NEW QUESTION 38
Which roll-up summary fields supported between two Advanced Currency Management objects when enabling Advanced Currency Management?
- A. Opportunity object to Opportunity object
- B. Opportunity object to Account In the default currency of the user's manager
- C. Opportunity line object to Product object in the default currency of the organization
- D. Opportunity line object to Opportunity object
Answer: D
NEW QUESTION 39
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