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NEW QUESTION 22
If only one user reports a content for moderation, the content will be hidden.
- A. False
- B. True
Answer: A
NEW QUESTION 23
What is required to synchronize fields from a parent to a child case(s)?
- A. No action required, this is a standard Customer Service Management feature
- B. Major Issue Management needs to be installed and certain properties enabled
- C. The role of sn_customerservice.customer_case_manager must be assigned
- D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
Answer: A
Explanation:
Explanation
NEW QUESTION 24
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Implementation is only as good as the underlying process
- B. Have a clear understanding of the use cases
- C. Define the Business Pain Points
- D. Define the number of hours needed to develop the associated requirements
- E. Provide consistent service to customers
Answer: A,B,C,D
NEW QUESTION 25
Information about a customer's service contract is found in Knowledge.
- A. False
- B. True
Answer: A
NEW QUESTION 26
What one of the following is optional when creating a Catalog workflow?
- A. Managing workflow versions
- B. Approving the workflow
- C. Defining workflow activities
- D. Publishing the workflow
Answer: A
Explanation:
Explanation
NEW QUESTION 27
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