CX addresses the user's overall perception of the brand from the time they are introduced to the brand through their long-term relationship with it. Client service deals with the interaction between your company and the user at a particular point in time...

The IVR system eliminates many of these complaints, providing callers with a more streamlined, personalized experience. People are intimidated by the prospect of long lines and tedious wait times when calling a contact center.

Smartphones have changed nearly every aspect of our daily lives. Applications and portals enable mobile users to access online courses and find public restrooms in the most efficient manner.

In order to communicate with customers effectively through telephone calls and sms notifications IVR is the best one.So many companies are benefitted from cloud telephony