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Download Administer and Maintain Service Cloud Exam Dumps
NEW QUESTION 48
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
- A. Plan and communicate the deployment to all users of the organization in advance.
- B. Migrate a test deployment to a staging environment for a smoother real-life experience.
- C. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
- D. Select a window of time when users will NOT be making changes to the organization.
- E. Ensure all users refrain from logging into production for an entire day prior to deployment.
Answer: A,B,D
NEW QUESTION 49
Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Support Managers are noticing that many Agents are forgetting to perform this step.
What should a consultant recommend to address this problem?
- A. Activate a Validation Rule
- B. Create a Case Macro
- C. Configure Process Builder
- D. Define Case Escalation Rules
Answer: C
NEW QUESTION 50
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
- A. Page Layouts
- B. Omni-Channel
- C. Record Types
- D. Support Processes
- E. Article Types
Answer: B,C,D
NEW QUESTION 51
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