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Download Administering Cisco Contact Center Enterprise Exam Dumps
NEW QUESTION 39
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. CVP delivers a Route Request to the ICM Central Controller.
- C. ICM responds to the Route Request by running a Routing Script.
- D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Answer: A
NEW QUESTION 40
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Quick Edit
- C. Edit
- D. Browse
Answer: B
NEW QUESTION 41
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Route teams and Skill targets
- B. configure Agent Route Groups
- C. configure Skill groups and Skill targets
- D. configure Agent Desk Settings
- E. configure the Administrators
Answer: B,C
NEW QUESTION 42
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Predictive Mode
- B. Preview Mode
- C. Direct Predictive Mode
- D. Accept Mode
- E. Progression Mode
Answer: B,C
NEW QUESTION 43
Which two components are needed to setup RONA? (Choose two.)
- A. Agent Permission levels
- B. System timers
- C. Skill Target Configuration
- D. Call Routing Logic
- E. Attribute settings
Answer: C,E
NEW QUESTION 44
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