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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps
NEW QUESTION 20
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
Answer: A
NEW QUESTION 21
Which four actions does the REST API for Service Requests (SRs) allow?
- A. Delete SR by SR title
- B. Create SR
- C. Update SR assignee
- D. Delete SR by SR number
- E. Update SR milestone
Answer: B,C,D,E
NEW QUESTION 22
Which two keyboard shortcuts can be modified?
- A. Create Service Request
- B. Cancel
- C. OK
- D. Save and Close
- E. Save and Continue
Answer: A,C
NEW QUESTION 23
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
- B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
Answer: A
NEW QUESTION 24
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. nothing (DCS applications are always available to all users.)
- B. system administrator approval
- C. a single "publish" action to complete the task
- D. moving the application to Staging and subsequently to Production status
Answer: A,D
NEW QUESTION 25
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