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NEW QUESTION 32
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to stakeholders on new product releases
- B. survey sent to all end users
- C. messaging to stakeholders on the new features of their solution
- D. renewal reminder to stakeholders
- E. messaging to users on best practice approaches to their solution
Answer: C,E
NEW QUESTION 33
What are two examples of expand opportunities? (Choose two.)
- A. hosting an executive review
- B. providing solution optimization services
- C. increasing license count
- D. training on existing features
- E. adding headcount to manage solution by the customer
Answer: B,D
NEW QUESTION 34
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Manage the service issues and escalations
- B. Observe the online image of the customer
- C. Join the sales and marketing strategy meetings
- D. Review and update the success plan for ongoing activities
- E. No action is necessary as long as the health index is green
Answer: A,D
NEW QUESTION 35
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 36
In which stage does the Customer Success Manager initially validate stakeholders?
- A. utilization
- B. purchase
- C. onboarding
- D. deployment
Answer: C
NEW QUESTION 37
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