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NEW QUESTION 22
The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers.
- A. Enable Knowledge in a Service Cloud portal.
- B. Create auto response templates for emails.
- C. Enable Ideas in a Service Cloud portal.
- D. Enable Chatter for agent collaboration.
Answer: A,B
NEW QUESTION 23
You're working on a sales presentation for your customer - universal paper, you might want to add the topic
#universal paper in your status update. What does the hashtag do?
- A. Deletes posts
- B. Returns a link that returns a post with the samereference
- C. Tag another chatter user
Answer: B
NEW QUESTION 24
Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field?
- A. A workforce management system
- B. An enterprise resource planning system
- C. A knowledge management system
- D. A third -party mobile application platform
Answer: B
NEW QUESTION 25
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