How Customer Services Is Taking Over and What to Do About It
What is good or correct customer service? Today, everyone sells something on the Internet. Yes, basically, each of us has some sort of product or service that we can present to a client. The main pillar of effective customer service is trust and yet within that pillar. The word confidence cannot be found! Ironically, trust is embedded across all pillars, so trust is the foundation of effective customer service.
Here are the seven pillars of customer service:
1. Sincerity. This is one of the most important features of customer service. Sincerity creates trust in your personal relationships with customers. This first pillar generates regular customer sales for your products and services. Sincerity creates trust, which in turn helps build lasting business relationships.
2nd value. Your customers need to see the value not only of the product you sell, but also of the service you offer. The value goes beyond the simple sale of a product or the provision of a service. Treat each customer as if they were only one in the city. Pay all your attention to each customer! If you have an online business, make sure you have the tools you need to make your customers feel that their presence on your website is highly valued.
3. Courtesy. It's the filling on the cake! Connect with your customers in a very personal way through an atmosphere of pleasant personal interaction. Remember that businesses only thrive when people spend money! A negative attitude always hurts your business. Smile and greet each customer warmly.
4. Professionalism. Always be professional; Your speech, your clothes and your relationship with your customers and colleagues. Show respect and if you don't know how to do a particular task, always ask your manager or managers.
5. Willingness to help. Utility is another important pillar of customer service. Depending on what you sell or the service you provide to your customers, you should know that you are there to support them until they do it right.
6. Knowledge of the product. One of the biggest sins of customer service is when you have no idea what you are selling to your customers. Some people want to have a store that sells products; But they have absolutely no idea what they want to sell. You need to know what you are selling to your customers so that you can make repeat sales in the future.
7. The customer is the boss! Whether your business is a traditional business or an online business, you should know that every customer or potential customer is the boss! The main function of a business is to attract customers who, in turn, spend money to make the business profitable.
These seven pillars of customer service are important lessons for anyone seriously considering starting their own business or working in a customer-oriented business.