How is the Metaverse affecting the ecommerce industry? We are seeing a slew of companies make strides in the Metaverse, which is defined as a collective and digital shared space that immerses users in a growing collection of increasingly popular virtual...

Companies can’t separate satisfaction, retention, and loyalty from customer engagement anymore. Around 65% of consumers

Customer engagement is foundational to an excellent CX. But what sparks customer engagement,

The changing business landscape and technology evolution need marketers to rethink their customer engagement strategies.